important notices

Important Notices


The wait list for the 3-week intensive residential program is closed for a temporary period. This is in response to the significant wait time that currently exists for this program, due to the reduced capacity necessary for the adherence to precautions to avoid the spread of COVID-19.

The centre’s online version of this program – the Intensive Online Program – continues to accept women interested in the program onto the waitlist.

To ensure fast and low barrier support, the Support and Stabilization group, which is a virtual drop in-group for women with substance use concerns, is available every Tuesday.


Thank you for contacting the Jean Tweed Centre.

The health and safety of our clients and staff is our top priority as we continue to closely monitor the impacts of COVID-19. Protecting everyone’s health and safety will continue to remain our focus as we begin to reopen and expand in-person services over time.

The Ontario government announced the initial phase (Stage 1) of restarting community healthcare services amongst other services across the province as of May 19, 2020. While the Ontario government included the gradual reopening of various services including in-person mental health and addiction services, we want to be clear this reopening will happen gradually over the next few weeks and months. It will not happen all at once.

We are gradually opening the rest of our locations. Before visiting, we ask you call to be screened and to make an appointment. We ask you wear a mask in case physical distancing cannot be maintained.

We continue to provide services to the women and their families via virtual support by our clinical teams and direct support at Palmerston House, Elm Supportive Housing and our outreach programs. As well, our intake department remains open.

In the interim, we will continue to offer virtual and modified services as we have been over the past few weeks. You can continue to connect with us or book an appointment by calling 416-255-7359.


We will keep you informed of our plans to restart in-person services. Please continue to visit our website or call us at 416-255-7359 for up-to-date information about services.

We appreciate your patience and understanding during this challenging time. We look forward to seeing you again soon.

Si vous désirez des services d’ interprétation, veuillez appeler la réception au 416-255-7359. Merci!
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